FREQUENTLY ASKED QUESTIONS

We look forward to welcoming you back.

PLAN YOUR VISIT

VISITOR AND STAFF SAFETY

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From 19 July the Ashmolean Museum will be maintaining Covid-secure measures to prioritise the safety of our visitors and staff.
 

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    Limiting Numbers – The Ashmolean is limiting the number of visitors who can come into the museum each day and asking visitors to follow social distancing guidelines. Pre-booking is still required, so visitors should book in advance to guarantee entry.
     

  • One-Way Systems – To help manage social distancing, some areas of the museum will use one way systems and we ask visitors to follow any signage or advice from our Visitor Experience team members.
     
  • Face Coverings – We strongly request that visitors wear face coverings on site. Our team – including those working in our galleries, shop and café – will continue to wear face coverings, and these must be worn in research and study rooms.
     
  • Enhanced Cleaning – Hand sanitiser will be available for your use throughout the museum and we have an enhanced cleaning regime throughout the building.
     
  • If you suspect you have symptoms of coronavirus, we ask that you delay your visit and follow government guidance.
     
  • We also encourage all visitors to check in with the NHS Test & Trace app, and we are asking visitor’s permission to provide information that can be shared with the NHS Test and Trace system, if necessary.

We will review this guidance at the end of August to ensure the safety of our visitors and staff.
 

Staying Safe – Changes at the Ashmolean

 

 
We strongly request that visitors wear face coverings on site; face coverings must be worn in museum research and study rooms.

Our team – including those working in our galleries, shop and café – will continue to wear face coverings after 19 July.

If you need a member of staff to remove their face covering to talk to you, e.g. if you need to lip read, please ask. We will be happy to help.

There are several reasons in line with Access and Equality that would mean individuals cannot wear face coverings, including:

  • Children under the age of 11
  • If you have a physical, neurological, mental or emotional condition that means you cannot put on, wear, or remove a face covering
  • If putting on, wearing, or removing a face covering would cause you severe distress
  • If you are travelling with, or providing assistance to, someone who relies on lip reading to communicate
  • If you need to eat, drink, or take medication you can remove your face covering
  • If you are asked to remove your face covering by a security officer or other member of staff
  • If you require First Aid assistance or need to signal for urgent assistance from staff

We will review our guidance at the end of August to ensure the safety of our visitors and staff.

 

 
As required, the Ashmolean is currently collecting information that will help support the government’s Test and Trace programme. All of this information, along with any information that we would usually collect during the booking process is collected and used in line with GDPR. Our Privacy Policy can be read at the following link: Ashmolean Ticket Privacy Policy

 

 
Yes, risks have been carefully assessed and are reviewed constantly.

We have made a few changes to the Museum to comply with the government’s guidance on managing the risk of COVID-19. We have carried out risk assessments for our employees and visitors, which we will review if any changes are made to the advice.
 

MUSEUM & EXHIBITION TICKETS

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All visitors – including Members and Patrons – will need to book a timed ticket, to help us manage the Museum's reduced capacity and allow for social distancing. 

From 19 July the Ashmolean Museum will be maintaining Covid-secure measures to prioritise the safety of our visitors and staff. Pre-booking is still required, so visitors should book in advance to guarantee entry.

It is possible to book tickets on the day of your visit, online via our website, if tickets are still available for that day. On-the-day tickets may also be available at the Museum but we recommend advance booking to avoid disappointment.

By managing the number of visitors in the Museum, we can ensure a safe and enjoyable visit for everyone. Booking fees have been waived at this present time if you book your ticket online.

Timed entry slots help us to manage the flow of visitors through the doors and to minimise the need for queuing. Entry slots are every 15 minutes, and will be available from 10am until 4pm (1 hour before the Museum closes at 5pm). To avoid disappointment, please arrive within your time slot.

 

 

Please visit our Plan Your Visit page to find our booking links, or, if you are not able to book online, please telephone the box office on 01865 278112. Please be aware we have limited resource to answer calls, so online booking is recommended.

Booking fees for General Admission tickets have been waived at this present time if you book your ticket online, which is recommended. Telephone bookings may incur a booking fee to help support the Museum and cover the costs of staffing our Box Office.

 

 

There are multiple ticket options available:

  • FREE Museum General Admission tickets – These free tickets permit entry to the museum collections, free temporary displays, café and shop only. Plan your visit
     
  • Ashmolean Adventure Family tickets – These tickets are for our families multimedia guide, which can be booked for families of up to 6 people. Tickets include general entry to the Museum, including the café and shop. Please be aware, if booking an afternoon ticket, that the Ashmolean closes at 5pm. Ashmolean Adventure – find out more
     
  • Lunch or Afternoon Tea on the Rooftop tickets – Lunch and Afternoon tea bookings include general admission to the Museum after your visit to the restaurant. Please be aware, if booking an afternoon ticket, that the Ashmolean closes at 5pm. Rooftop Restaurant – find out more
     
  • DAYTIME Exhibition + Museum General Admission tickets – These tickets (time slots to 4pm) permit entry to the Museum galleries after your exhibition visit. Our next special exhibition Tokyo: Art & Photography opens 29 July 2021. Please be aware, if booking an afternoon ticket, that the Ashmolean closes at 5pm.
     
  • EVENING Exhibition + Museum General Admission tickets – These tickets (time slots from 4.15pm) permit entry to the exhibition and the exhibition shop only. These tickets do not include admission to the Museum or the café. Our next special exhibition Tokyo: Art & Photography opens 29 July 2021.

 

 

Yes, we kindly request that Members and Patrons also book a timed ticket in advance to ensure that we can adhere to social distancing and safety measures for all of our visitors.

here are two ticket options available (listed in response to the question above this one) and both are free for Members, with no booking fee. To obtain free exhibition tickets, Members will need to enter their 13- or 14-digit membership number.

Expired memberships do not provide free access to our special exhibitions, but we would be delighted if you wished to renew your membership. If your membership is coming up for renewal, we will contact you in advance with instructions on how to renew and book your exhibition/museum slot. More information about membership can be found on our membership FAQ page: Your Membership

 

 

If you are visiting the main Museum galleries only, we would recommend at least 90 minutes for your visit.

If you are visiting the Tokyo: Art & Photography exhibition then we would recommend at least 1 hour to see the exhibition. If you have booked a daytime ticket for the exhibition you can also visit the rest of the Museum afterwards. (Evening tickets do not include Museum entry.) Please be aware that the Ashmolean closes at 5pm and this should be taken into consideration if you wish to see more of the Museum after your exhibition visit.

 

 

We always do our best to open as much of the Museum as we can. Due to new operational requirements, resulting from COVID-19, we may have to close some areas of the museum at short notice.

To find out which exhibitions and free displays will be open when you visit, please visit this link: Exhibitions and Displays

The Western Art Print Room has now reopened.

 

 

No, you will be able to stay in the Museum for as long as you wish, until the Museum closes at 5pm.

 

 

Please arrive at the Museum to enter within the time slot on your ticket. To help manage the museum’s reduced capacity we cannot guarantee early entry.

If you are visiting the special exhibition during the day (until 5pm) you will be asked to enter the exhibition within your entry time slot, before visiting the rest of the Museum, the café, and the shop(s).

Evening exhibition tickets (after 5pm) do not include admission to the rest of the Museum, the café, and the main Museum shop.

We will do our best to allow entry if you miss your booked time slot, but unfortunately this cannot always be guaranteed.

 

 

FREE TICKETS: Museum entry tickets are free, so if you are unable to make your time slot, we would be grateful if you could let us know as soon as possible so that we can make the slot available for others. Please contact onlinetickets@ashmus.ox.ac.uk with your name, date and time of your booking. Alternatively you can call the box office on 01865 278112

PAID-FOR TICKETS: We do not offer refunds on paid-for tickets, as per our Terms & Conditions. We can change the date and/or time of your paid-for tickets but this may be subject to a booking fee and is subject to availability Please email or call the box office if you would like to change your booking, on onlinetickets@ashmus.ox.ac.uk or 01865 278112.

 

 

Visitors booking online will receive an e-ticket via confirmation email. We would recommend downloading the PDF ticket before you visit, to show on your phone or device for us to scan, or printing it.

 

 

No, you will receive your tickets attached to a confirmation email shortly after completing your online booking. Please print your tickets and present them at the exhibition entrance, or show them on a mobile phone. Entry cannot be guaranteed if tickets are not presented.

 

 

Please check your spam/junk folders. If you still cannot find your booking email, please email us before your visit so we can help resolve the issue. Our ticketing email address is: onlinetickets@ashmus.ox.ac.uk

 

 

As a thank you, we would like to offer a 50% discount on our Pre-Raphaelites exhibition tickets to holders of Blue Light cards. Please remember to bring your card with you, to show on entry, with your e-ticket.

 

 

In accordance with government guidance, we cannot at the moment accommodate groups. The maximum number of tickets which can be booked online is 6.

From 17 May, indoor gatherings of either 6 people (the Rule of 6) or 2 households will be allowed. Social distancing should be maintained and people should continue to keep their distance from anyone not in their household or support bubble.

If your household or support bubble is larger than 6, please contact our Box Office.

Full government guidance is available on the gov.uk website: Government COVID-19 Restrictions

 

 

Yes, please book a combined Exhibition + General Museum Admission ticket.

All daytime (until 5pm) exhibition tickets permit entry to the Museum galleries after your exhibition visit. You will be asked to visit the exhibition at the entry time you booked for, and to visit the Museum galleries, café and shop(s) after your exhibition visit. Please be aware, if booking an afternoon ticket, that the Ashmolean closes at 5pm.

Evening exhibition tickets (after 5pm) do not include admission to the rest of the Museum, the café, and the main Museum shop.

 

 

Please contact the Box Office by phone on 01865 278 112.

 

 

Yes, we ask that all visitors book in advance for their visit so we can manage the capacities under social distancing rules and adhere to safety measures.

 

 

Sadly no. Reciprocal agreements between museums are currently suspended.

 

 

Yes, we ask that all visitors pre-book for their visit so we can manage the capacities under social distancing rules. Your carer is entitled to free entry to the exhibition.

Disabled visitors should book a regular exhibition ticket at full or concession price, depending on eligibility. Accompanying carers also need a ticket but these are free. Carers can access the exhibition for free with a ticket-holding disabled visitor.

 

 

Concession exhibition tickets are available for University of Oxford staff and alumni, and those over 65s.

Discounted exhibition tickets are available for all non-Oxford University students, children aged 12–17, persons under 25, those who are unemployed, Blue Light Card Holders, and Art Fund Members. Proof of eligibility must be presented with your ticket when you visit.

 

 

Ashmolean Membership only covers exhibition entry for yourself and any other named members if you hold a joint membership. You may bring guests with you into the exhibitions if you hold an 'Individual + Guest' or 'Joint + Guests' membership. If you hold an 'Individual' or 'Joint' membership then you will need to purchase a ticket for any guests who are not named members.

All visitors must have a pre-booked ticket to be granted exhibition entry.

 

Yes, should the UK government instruct us to close the Museum again, your paid-for exhibition ticket will be refunded.

 

GROUP BOOKINGS

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Adult Groups: At the moment we are not taking bookings, even provisional ones, for any adult group visits. We are keeping this policy under constant review and will amend as circumstances and government advice change around social distancing. For more information, please email the Learning Department at learning@ashmus.ox.ac.uk and you will be directed to the relevant person in the team. Enquiries may take a little longer to reply to than usual.

School Groups: Please refer to the School Group Bookings guidelines below.

  

SCHOOL GROUP BOOKINGS

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We are currently welcoming self-guided school group visits. From Monday 4 October 2021 we will be offering some of our taught gallery programmes.

Please note that we are not currently taking any group bookings to the temporary exhibition.

We will continue to review our policy in response to local circumstances, University Policy and government advice.


TAUGHT SCHOOL GROUP BOOKINGS

Booking is essential. All visitors, including school groups, currently need to book. Without a booking we will not be able to allow entry.

Please book at least one week ahead.

EMAIL US TO BOOK 


SELF-GUIDED SCHOOL GROUP BOOKINGS

Self-guided school group visits are free but, if your school can afford it, donations are always very welcome.

MAKE A DONATION


For more information, please contact the Learning Department

learning@ashmus.ox.ac.uk

 

 

From Monday 4 October 2021 we will be offering some of our taught gallery programmes.

 

 

We are continuing to offer an online live programme for schools and colleges.

INFORMATION FOR PRIMARY SCHOOLS


INFORMATION FOR SECONDARY SCHOOLS

 

 

Oxford University policy advises that all visitors over the age of 16 provide information for Test and Trace.

We ask that the group leader collates a list of the names of all students, staff and volunteer helpers over the age of 16 and hands that in to the front of house team on arrival. We will store this personal data securely for 21 days and then destroy it.

 

 

The maximum school group size is a school class ‘bubble’ of up to 30, plus teachers and support staff.

From 1 September 2021 school groups don’t need to divide into groups of 6. For self-guided visits we ask groups to move around the museum in groups of 10. Schools can gather as a whole group for a whole class session. For taught Ashmolean gallery sessions schools will remain together as one group working with the Ashmolean session leader.

 

 

During term time school group bookings will be prioritised for the time slots 10.30am–12pm and 12.30–2pm. Please note that the maximum group size for each time slot is a school class ‘bubble’ of up to 30, plus teachers and support staff.

If you would like to visit after 2pm please contact us and we will do our best to accommodate your group.

We ask for groups not to stay beyond their allocated time slots to allow for social distancing in the museum, and so that we can manage capacity in the museum to maintain social distancing.

 

 

We strongly request that visitors over the age of 12 (unless exempt) wear face coverings on site. Face coverings must be worn in museum research and study rooms. Our teams – including those working in galleries, shops and café – are continuing to wear face coverings after 19 July.

Hand sanitiser is available throughout the museum.

 

 

A lunchroom space is currently unavailable.

 

 

We are currently unable to provide any storage space for school group coats and bags.

There are a limited number of public lockers available on Lower Ground Floor near the shop – these require a £1 coin (non-refundable).

We advise all groups to travel light as you will need to keep all your belongings with you.

Please note that if you have a backpack, this must be carried either over a shoulder or on your front to avoid unintended damage to objects on open display.

 

 

Please come to the front door of the museum on Beaumont Street.

Look for the group meeting point on the forecourt.

Introduce yourself to the member of staff who is welcoming visitors and show them your confirmation letter.

If you are taking part in a taught gallery activity you will be met by your session leader.

 

 

Please let us know as soon as possible if you need cancel so we can release your tickets to other groups and individuals.

To cancel, please contact the Learning Department

learning@ashmus.ox.ac.uk

 

 

Please take a look at our extensive free online learning resources:

LEARNING RESOURCES

 

 

Non-school groups should please book tickets through the Ashmolean Box Office.

Find out more on our ticketing page: Ashmolean Tickets

 

STUDY ROOMS, EVENTS & ACTIVITIES

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Some of our Study and Print rooms have now reopened. Find out more on our Study Rooms and Print Rooms page.

 

 

For the safety of our visitors, guided talks and tours won’t be running at present.

 

 

SPOTLIGHT TRAIL

If you do not know the Ashmolean well, our new Spotlight Trail guides you through the museum stopping off to discover 12 of our highlight objects along the way. The trail takes about an hour, longer if you pause to see lots of other objects along the way. Take your time, linger as long as you like. Pick up a copy at the Museum, or download a PDF on our Plan Your Visit page: Plan Your Visit

FAMILY TRAILS

Some paper Family Trails will be available but we may need to restrict their use on occasion to maintain social distancing. Visitors are asked to follow the advice of museum staff. You can download trails to print at home at the following link: Family Trails

ASHMOLEAN ADVENTURE

Our families multimedia guide, the Ashmolean Adventure, is designed for families with children aged 7–11, but there is plenty for all ages to enjoy. Find out more on our Ashmolean Adventure page.

AUDIO GUIDES

Our audio guides are not currently available to hire.

 

TOILETS & FACILITIES

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Yes, our toilets, accessible toilets, and changing facilities, will be open.

Our toilets are being regularly cleaned throughout the day and there will be a socially distanced queuing system in place.
 

 
No, at present our lockers and cloakrooms will not be available. If possible, we would recommend only bringing a small bag if necessary.

Visitors are asked to carry bags on their front, or hold them by their side when in the galleries for the protection of objects that are on open display.

Recyclable plastic bags will be available for small umbrellas. In line with our usual policy, large umbrellas are not allowed into the galleries. Limited storage for large umbrellas will be available near the doors but items are left at visitor’s own risk.
 

CATERING

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Yes, the Ashmolean’s indoor café is open every day 10am–4.30pm for those with a ticket to visit the Museum.

There will be seating and tables, in reduced numbers to enable social distancing. Weather permitting, there may also be outdoor seating available in the café courtyard and on the museum forecourt

We’ve gone cashless so payments will only be accepted by card.

HOW TO VISIT THE CAFE

A Museum ticket is required to visit our indoor café.

If you have a ticket for the Museum or the Tokyo exhibition you will be able to visit the indoor café during your visit, but not before your ticket entry time slot. If you are visiting the exhibition you will be asked to enter the exhibition before the rest of the Museum, the café, and the shop(s).

WHAT IS BEING SERVED?

Food and drink can also be taken away. Any food or drinks bought on the premises as part of the takeaway offer must be consumed outside the Museum so should be bought at the end of your visit.

There will be a selection of freshly prepared food and drink available including sandwiches, salads, cakes and a range of hot and cold drinks. Vegetarian and vegan options will be available.

 

 
Our Rooftop Restaurant has reopened for Lunch and Afternoon Tea (daily). Pre-booking is recommended.

Find out more and book a table at the following link:

CAFÉ & RESTAURANT

 

 
Yes, we are happy for you to use a suitable, empty and clean re-useable cup.
 

 
Yes, our catering staff will happily refill your water bottle or provide you with tap water. Please ask at the café counter.
 

  
Unfortunately we do not have indoor seating available for you to eat your own food and drinks.
 

 

  • We’ve installed new signage and floor stickers in the café, to remind everyone about social distancing.
  • We’ve put a ‘one way system’ in place where we can, and there are clearly marked ordering, payment and collection areas for those waiting to take their food away.
  • There is a hand sanitiser station at the entrance to our café.
  • All café take-away food will be prewrapped.
  • Enhanced cleaning schedules have been developed to ensure regular sanitisation of touch points.
  • Plexiglass barriers have been installed at service points between visitors and service staff.
  • We’ve gone cashless so payments will only be accepted by card.
  • Our café staff will be wearing face coverings.
  • All café staff have received COVID-19 training and have been provided with details of what they need to do if they are experiencing symptoms themselves or have come into contact with someone with COVID-19.

 

ACCESS

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Although we strongly request that all visitors wear a face covering, we understand that for some people wearing a face covering is not possible. Additional needs may mean you can’t wear a face covering and/or you need to see the entire face of the person talking to you.

If you need a member of staff to remove their face covering to talk to you – for example, if you need to lip read – please ask. We will be happy to help.

 

 

Yes, our accessible toilets, and changing facilities, will be open.

 

 

Yes, a limited number of wheelchairs are available to borrow, and a cleaning regime will be in place to sanitise these after each use.

 

 

Yes, assistance dogs are still welcome in the museum.

 

 

Yes, limited seating will be available in the galleries but less than usual to allow us to maintain social distancing. Some cushioned seating has been temporarily removed as it is more difficult to clean regularly. There is a regular cleaning regime in place.

Yes, folding stools will be available but we may need to restrict where people can stop and sit to maintain visitors flow and social distancing. Visitors are asked to follow the advice of museum staff. A cleaning regime will be in place to sanitise these after each use.

 

 

Yes, lifts are available. Use is prioritised for people with mobility issues and we ask that people who do not need a lift please use the stairs when possible.

 

 

Yes, as always we welcome visitors with young children and buggies to come and enjoy the museum.

 

 

No, this programme has been suspended to maintain social distancing and safety for visitors and staff. Programmes will resume at some stage but we don’t yet have a date.

 

SHOPPING

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Yes, our main shop on the Lower Ground Floor will be open.

Our Tokyo: Art & Photography Exhibition Shop, on Level 3, will be open from 29 July 2021.

We will be limiting the number of visitors to the shop at any one time, to allow for social distancing.

We strongly request that visitors wear face coverings throughout the Museum, including in the shops. Face coverings can be bought in both shops.

You may also like to shop online:

 SHOP ONLINE

 

 
We would ask that you pay by card whenever possible to reduce contact.